Warranty

The Dekomat, regardless of design, will have a one-year warranty. In the event there is external damage within reasonable cause, we will send a replacement mat free of charge. Normal wear and tear, damage caused by abuse, negligence, as well as user modification are not covered. Our products are made from a durable polyvinyl material that will survive the test of time with no issues. The durability of The Dekomat is second to none and we offer this warranty as a testament to the quality of our product.

(All warranty claims are subject for review and mat care instructions must have been followed) 

Returns

WE DO NOT ACCEPT RETURNS FOR CUSTOM DESIGNED/COLOR ADJUSTED MATS! CUSTOM/COLOR ADJUSTED MATS ARE ONLY ELIGIBLE FOR RETURNS/REFUNDS VIA WARRANTY CLAIMS!

If for any reason you are not satisfied with your purchase, file your return within 30 days and we will provide a refund of your order. All shipping charges incurred will be the responsibility of the customer. Returns are very simple, send an email to our support staff and provide your first and last name as well as your order confirmation number. The client returning the mat will be held accountable for all fees regarding shipping and handling.

All mats are made to order; consequently, all returns will incur a 30% materials and labor fee. Warranty claims, along with incorrectly fulfilled orders, are exempt from this fee.

To file a warranty claim or make a return please email info@dekomats.com with your full name and description of your issue/order confirmation number. We will review your claim and respond as quickly as possible.